About hotel - White City Villa, Nuwara Eliya

About hotel image

Welcome to White City Villa, where comfort, style, and warm hospitality come together to create the perfect stay in the heart of Nuwara Eliya. Nestled near the picturesque Gregory Lake, our villa offers a peaceful retreat surrounded by misty mountains, lush greenery, and the charm of Sri Lanka’s beloved hill country.

At White City Villa, we aim to provide more than just accommodation, we offer a homely experience with personal touches that make every guest feel at ease. Whether you’re visiting for a romantic getaway, a family vacation, or a quiet escape, our thoughtfully designed rooms and inviting atmosphere ensure a truly relaxing stay.

Our team is dedicated to delivering exceptional service, from the moment you arrive until your final goodbye. We pride ourselves on creating a welcoming environment, offering clean and comfortable rooms, modern amenities, and helpful local guidance to make your time in Nuwara Eliya unforgettable.

Stay with us and enjoy the beauty of the highlands, the tranquility of Gregory Lake, and the genuine hospitality that makes White City Villa feel like home.

Terms of stay

By making a reservation or checking in at White City Villa, guests agree to comply with these Terms of Stay. These policies ensure the comfort, safety, and enjoyment of all our guests.

Check-In & Check-Out

  • Check-in: From 2:00 PM

  • Check-out: Until 11:00 AM

  • Early check-ins or late check-outs are subject to availability and may incur additional charges.

Reservations & Payment

  • A valid ID/passport is required at check-in.

  • Full or partial payment may be required at the time of booking depending on the rate plan.

  • Prices may vary based on season, availability, or special offers.

Cancellation & No-Show Policy

  • Cancellations made within the free-cancellation period will not incur charges.

  • Late cancellations or no-shows may be charged the full stay or as per the booking platform’s policy.

  • Non-refundable bookings cannot be cancelled or modified.

Damage & Loss

  • Guests are responsible for any damage caused to the property, furniture, or facilities during their stay.

  • Charges may apply for repair, replacement, or excessive cleaning.

  • The villa is not liable for loss of valuables left unattended in rooms or public areas.

Check-in 14:00
Check-out 11:00
Booking cancellation

  • Guests may cancel free of charge within the specified free-cancellation period stated at the time of booking.

  • Cancellations made after the free-cancellation period may incur a fee up to the full cost of the stay, depending on the booking terms.

  • All cancellations must be made through the same platform used to book (website, Booking.com, phone, etc.).

  • Non-refundable reservations cannot be cancelled or modified once confirmed.

  • If the guest cancels, fails to arrive, or changes dates, the total price of the reservation will be charged.

Сancellation policy

Please review the cancellation policy displayed at the time of booking, as terms may differ.